Sales Manager – Leisure (Luxury Hospitality)

About the role

The Sales Manager – Leisure will be responsible for driving revenue through the proactive management of key accounts and the acquisition of new tour‑operator partners for Sofitel Dubai The Palm. You will act as the main liaison between clients and internal departments to ensure seamless service delivery and maximise profitability.

Key responsibilities

• Manage a portfolio of pre‑determined key accounts and prospects, maintaining call objectives and action plans.
• Prospect and convert new tour‑operator accounts, following the full sales process.
• Keep the CRM system up‑to‑date with accurate account information, rates and activity logs.
• Handle group and event enquiries, ensuring proper hand‑over to the Inspired Meeting team.
• Communicate client requirements promptly to reservations, accounting and other internal teams.
• Maintain accurate property rate sheets and report any obstacles to the Director of Sales – Leisure.
• Organise familiarisation and educational trips aligned with business needs.
• Entertain clients on‑site to showcase the hotel’s unique “Savoir Faire”.

Required profile

• Minimum 2 years of experience in a similar sales role within luxury hospitality.
• At least 2 years of experience managing tour‑operator relationships.
• Fluency in English plus two additional languages (preferably German, French or Russian).

Required skills

• Proficiency in using a CRM system for account management.
• Strong rate‑management and data‑entry capabilities.