Senior Executive – Information & Technology

About the role

The Senior Executive – Information & Technology will provide first‑line IT support for both colleagues and guests at Jumeirah Beach Hotel. This role ensures smooth operation of all hotel technology systems, delivering prompt and professional assistance across multiple channels.

Key responsibilities

• Deliver first‑line helpdesk support, managing incidents and service requests for staff and guests.
• Deploy, configure and maintain PCs, laptops, user accounts, software applications and network access in line with security standards.
• Support core hospitality technologies such as Opera PMS, Micros POS, Wi‑Fi infrastructure, digital signage, mobile devices and guest‑facing solutions.
• Assist with audiovisual and meeting‑room technology setups for conferences and events.
• Monitor service level agreements, maintain accurate case records and produce operational reports for management.
• Create and update knowledge‑base documentation.
• Manage IT inventory, track equipment distribution and ensure timely replenishment.

Required profile

• Minimum of one month of relevant IT experience.
• Ability to communicate clearly with both technical and non‑technical users.
• Strong customer‑service orientation and problem‑solving skills.

Required skills

• Micros POS
• Guest‑facing technology solutions
• Digital signage
• Wi‑Fi infrastructure
• Opera PMS
• Meeting technology setups
• IT Helpdesk Support