Senior Hostess

About the role

The Senior Hostess will be the first point of contact for guests at Le Méridien Dubai, ensuring a welcoming and efficient dining experience. This full‑time, on‑site position involves managing reservations, seating guests, and supporting the food‑and‑beverage team throughout service periods.

Key responsibilities

• Answer telephone calls, take dining reservations, and accurately enter guest information into the reservation system.
• Maintain the wait‑list, provide realistic wait‑time estimates, and make seating decisions using the station rotation chart.
• Organize seating for large parties and guests with special needs, ensuring appropriate table settings and menu placement.
• Guide guests through the dining area, assist with any requests, and monitor cleanliness of work zones.
• Communicate with guests and team members to meet service standards and safety requirements.
• Support management with hiring, training, scheduling, and performance coaching as needed.
• Adhere to company policies, safety procedures, and uniform standards.

Required profile

• High school diploma or equivalent.
• At least one year of relevant front‑of‑house experience in a hotel or restaurant setting.
• Strong communication skills and professional telephone etiquette.
• Ability to stand, walk, and lift objects up to 10 lb without assistance.
• Commitment to maintaining a clean, safe, and welcoming environment.

Required skills