Senior Officer – KYC Remediation (BB KYC Outbound Team)

About the role

The Senior Officer – KYC Remediation will support the Service Manager in delivering KYC remediation targets with minimal rejects. The role focuses on driving efficiency, coaching new joiners, and ensuring high‑quality customer experience.

Key responsibilities

• Ensure KYC documents and information collected from customers meet AML/Sanctions policy standards.
• Review risk levels assigned to customers and verify documentation aligns with risk requirements.
• Handle customer complaints and escalations, providing end‑to‑end resolution.
• Achieve all KPI and quality standards while managing daily assignments effectively.
• Identify opportunities for process improvement and system enhancements.
• Coordinate with stakeholders for timely KYC updates and maintain safe custody of documents.
• Support the KYC Coordinator with daily MIS updates and supervise the customer response mailbox.

Required profile

• Graduate with 5‑6 years of banking experience.
• In‑depth knowledge of KYC documentation and related bank systems.
• Strong problem‑solving and stakeholder‑management abilities.
• Ability to investigate complaints, analyse gaps, and propose effective recommendations.

Required skills

• Proficiency with the Flex system for KYC document approval.