Service Advisor – Customer‑focused After‑sales Role

About the role

FAMCO is looking for a Service Advisor to act as the primary link between customers and workshop operations across the UAE, delivering an exceptional after‑sales experience.

Key responsibilities

• Build and maintain long‑term customer relationships to boost loyalty and retention.
• Manage the end‑to‑end service process from vehicle reception to delivery, ensuring seamless experience.
• Identify upselling opportunities and manage discounts to meet monthly revenue and profitability targets.
• Liaise with workshop and production teams to provide accurate progress updates and ensure on‑time delivery.
• Explain repair work, service recommendations and costs clearly at handover.
• Resolve customer concerns while maintaining high Customer Service Value and Net Promoter Score.

Required profile

• Diploma or Bachelor's in Automobile or Mechanical Engineering or related field.
• 3‑5 years experience in automotive after‑sales, preferably as a Service Advisor.
• Strong customer handling and relationship‑building abilities.
• Good command of English; basic Arabic is an advantage.

Required skills

• SAP (preferred)
• Microsoft Office applications
• Technical understanding of automotive systems and repair processes