SFDC Program Management and Deployment Associate (Temporary)

About the role

Medtronic is recruiting a temporary SFDC Program Management and Deployment Associate in Dubai as part of its 12-month NextGen Academy, an immersive program that prepares candidates for a career in medical technology. The role sits within the Salesforce.com (SFDC) ecosystem for the EurAsia region, supporting program governance, platform adoption, process standardization and deployment across multiple markets. It follows a flexible work model.

Key responsibilities

• Document the SFDC ecosystem, including platform capabilities, business processes, system dependencies and user requirements.
• Map and maintain process catalogs, governance frameworks and responsibility assignment matrices.
• Support the enhancement and maintenance of SFDC playbooks, process documentation and operating procedures.
• Assist regional deployment initiatives, including communications, SharePoint content management, training materials and user adoption.
• Partner with commercial, technology and analytics stakeholders to identify process optimization and platform improvement opportunities.
• Support governance models that align SFDC capabilities with business-critical processes and performance metrics.
• Contribute to evaluating and adopting AI-enabled capabilities, and monitor adoption and deployment progress.

Required profile

• Bachelor's degree in Business, Information Systems, Business Analytics, Computer Science, Engineering, Operations Management or Finance completed within the last 12 months.
• Experience through academic projects, internships or coursework in CRM systems, business process documentation, project coordination or digital transformation.
• Fluency in English, written and verbal.
• Preferred: internship or academic experience with Salesforce.com or other CRM platforms, and experience in multicultural or regional business environments.

Required skills

• Proficiency in Microsoft Excel, PowerPoint and SharePoint.
• Experience documenting business processes, workflows, operating procedures or governance frameworks.
• Preferred: Microsoft Power BI, data visualization, reporting, and exposure to AI, automation or digital adoption tools.

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the short-term Medtronic Incentive Plan (MIP).