Sr Sales Manager - Customer Success

About the role

Supermicro is seeking a Senior Sales Manager focused on Customer Success to lead account strategies for OEM/ODM major accounts in Dubai. The role combines pre‑sales, post‑sales and relationship management to drive growth, ensure high customer satisfaction and meet key performance indicators.

Key responsibilities

• Define and execute account strategies for major OEM/ODM customers, setting goals and maintaining an opportunity pipeline.
• Manage customer escalations, return‑material authorizations (RMAs) and coordinate multi‑site support to exceed expectations.
• Own the full customer lifecycle, from pre‑sales through post‑sales, ensuring delivery performance and KPI compliance.
• Lead regular business reviews with sales account managers and schedule recurring touchpoints with internal teams.
• Document meeting minutes, actions, owners and due dates, driving process improvements across sites.
• Track and report business risks, and drive efficiency programs and best practices.

Required profile

• Bachelor’s degree or equivalent experience.
• Minimum 8 years of sales, account or customer success management experience.
• Proven experience in IT or Data Center services environments.
• Strong executive‑level relationship management and communication skills.

Required skills

• AI
• GPUs
• Data Center
• IT