Store Technology Engineer – Retail IT Support

About the role

The Store Technology Engineer provides both remote and on‑site technology support for Sephora stores across the Gulf region. The role focuses on ensuring stable, secure and high‑performing store infrastructure, network connectivity and retail applications.

Key responsibilities

• Deliver remote and field technology support for stores in UAE, Oman, Qatar, Kuwait and Bahrain.
• Support store openings, renovations, hardware refreshes and incident resolution.
• Maintain LAN/WAN connectivity, switches, wireless networks, access points, POS hardware, payment terminals and back‑office equipment.
• Manage relationships with external vendors, negotiate contracts and control hardware expenses in line with purchasing policies.
• Oversee hardware stock, business continuity and shortage management processes.
• Track assets, set up dashboards, monitor QoS metrics and enforce SLA/SLO compliance.

Required profile

• Strong interpersonal and service‑oriented attitude.
• Ability to collaborate with local IT teams, external vendors and regional stakeholders.
• Rigorous, organized and capable of following ITIL and LVMH/Sephora policies.

Required skills

• LAN/WAN connectivity and network troubleshooting.
• Switching, wireless networks and access point configuration.
• Structured cabling knowledge.
• Microsoft O365 and endpoint management.
• Basic security controls.
• ITIL practices.