Support Officer

About the role

The Support Officer will provide essential administrative and operational assistance to ensure smooth internal processes and high‑quality service delivery within Dubai Municipality.

Key responsibilities

• Receive, coordinate and follow up on suggestions, complaints, reports and grievances to achieve timely resolutions.
• Prepare analytical and periodic performance reports covering outcomes and key activities.
• Support the rollout of communication and stakeholder‑engagement plans.
• Coordinate meetings, document minutes and track decisions and recommendations.
• Maintain accurate records of incoming and outgoing correspondence in line with established procedures.
• Contribute to the creation and update of internal guidelines and awareness materials.
• Assist knowledge‑management activities such as documentation, classification and archiving.
• Provide general administrative and office support, ensuring tasks are completed on schedule.

Required profile

• Bachelor’s degree in Business Administration, Public Administration, Quality Management or a related field (or a diploma with at least 3 years experience, or high‑school with at least 6 years experience).
• Strong organisational, reporting and coordination abilities.
• Ability to manage multiple tasks and work collaboratively.
• Commitment to service quality and operational excellence.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using administrative systems.