Team Leader – Front Services

About the role

We are looking for an experienced Team Leader to join the Front Services team at Atlantis, The Royal in Dubai. You will lead front‑of‑house operations, ensuring a five‑star guest experience in a high‑profile luxury environment.

Key responsibilities

• Assist the Assistant Manager and Manager in running daily front‑door, bell services and transportation operations.
• Update and train colleagues on technical and service delivery standards to maintain five‑star quality.
• Oversee service providers’ utilization, health and safety compliance, and customer satisfaction standards.
• Manage the Front Door, Bell Services, and Transportation teams to ensure smooth guest flow.

Required profile

• Demonstrated passion for guest service and ability to be highly visible front‑of‑house.
• Previous experience in a five‑star hotel or resort, or in Front Office, Guest Relations, Club Lounge or similar luxury service environment.
• Immaculate personal presentation, enthusiasm, positivity and a high level of physical fitness.
• Fluency in English; additional languages are desirable.

What we offer

• Competitive, tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage, life insurance and annual flights home.
• Incentive programme, wellness and social initiatives, and extensive learning and development opportunities.