Technical Support Engineer (On-site, Dubai)

About the role

Tech Fortress is seeking a full‑time Technical Support Engineer to join its Dubai office. In this role you will deliver hands‑on assistance to clients, diagnosing and resolving hardware, software and network issues related to the company’s information‑security and managed‑service solutions.

Key responsibilities

• Respond to support tickets and remote requests promptly.
• Troubleshoot and resolve hardware, software and network problems for customers.
• Analyse logs and security alerts to identify patterns and recommend solutions.
• Document incidents, resolutions and technical procedures in the ticketing system.
• Escalate complex cases to senior engineers or specialised teams as needed.
• Collaborate with internal teams to implement best practices and improve support processes.

Required profile

• Strong technical support and troubleshooting abilities.
• Analytical mindset for interpreting logs and security data.
• Excellent customer‑service skills with clear communication.
• Knowledge of information‑security concepts and common cyber threats.
• Ability to work on‑site in Dubai and manage multiple priorities.

Required skills

• Experience with ticketing systems.
• Proficiency in remote support tools.
• Understanding of network administration.
• Familiarity with CompTIA Network+ and Security+ certifications.