Teller Collector – Customer Payments Specialist

About the role

NAFFCO is looking for a motivated and customer‑focused Teller Collector to join its front‑of‑house team in Abu Dhabi. You will be responsible for receiving payments, processing cash and cheque transactions, and maintaining accurate records while delivering a professional service.

Key responsibilities

• Receive and process cheque and electronic payments from customers in line with company procedures.
• Issue official receipts and ensure correct accounting of daily takings.
• Prepare banking deposits according to internal controls.
• Handle customer enquiries related to payments, balances and basic account information, escalating complex issues as needed.
• Maintain accurate payment records, logs and supporting documentation.
• Adhere to security and cash‑handling policies to protect company assets.
• Support audit and reconciliation activities by providing required documentation.
• Assist with other front‑of‑house tasks, including directing customers and supporting colleagues during busy periods.
• Contribute to continuous‑improvement initiatives to enhance efficiency and customer experience.

Required profile

• Minimum secondary education; diploma or certificate in finance, business or related subject preferred.
• 1–3 years UAE experience in cash handling, cashiering or teller role preferred.
• Strong numerical accuracy and attention to detail.
• Good communication skills and a customer‑focused manner.
• Ability to work reliably, maintain confidentiality and follow strict cash‑handling procedures.
• Integrity, punctuality and a proactive attitude to problem solving.

Required skills

• POS systems
• Banking software