Trainer – Supervisory & Customer Experience

About the role

Air Arabia is seeking a dynamic Trainer to design and deliver supervisory, customer experience and essential skills programmes across its operations in Sharjah. The role focuses on creating tailored learning solutions that align with the airline’s strategic priorities and fostering a culture of continuous improvement.

Key responsibilities

• Design and deliver effective training programmes covering supervisory, customer experience, essential skills and bespoke topics in line with Air Arabia’s strategy.
• Apply the 70‑20‑10 learning model and Kirkpatrick methodology to ensure training impact.
• Provide mandatory initial, conversion, recurrent and refresher training on customer experience and monitor performance.
• Conduct leadership, supervisor and one‑to‑one coaching sessions, and support staff to achieve optimal results.
• Perform learning needs analysis with senior stakeholders and translate findings into appropriate development interventions.
• Present proposed learning solutions to key stakeholders and contribute to the question databank for selection exams.
• Ensure safety and readiness of training facilities, equipment and tools.
• Facilitate induction programmes for new hires and managers, and support other Air Arabia hubs and third‑party training as required.
• Partner with line managers to develop post‑training action plans and evaluate training effectiveness using performance metrics.

Required profile

• Minimum 60 months (5 years) of experience in designing and delivering corporate training programmes.
• Proven ability to conduct learning needs analysis and develop tailored development interventions.
• Experience applying the 70‑20‑10 model and Kirkpatrick evaluation methodology.
• Strong facilitation and coaching skills for leadership and supervisory audiences.
• Ability to work with senior business stakeholders and present learning solutions.

Required skills

• e‑learning development tools
• Kirkpatrick evaluation methodology
• Customer Experience training techniques
• Learning needs analysis
• Audio‑visual equipment management
• Microsoft Office suite