Wellness Concierge – Luxury Hospitality

About the role

The Wellness Concierge at SIRO One Za'abeel delivers premium guest experiences within a cutting‑edge wellness‑focused hotel. You will act as the face of the brand, ensuring guests enjoy seamless access to fitness, nutrition, recovery and mindfulness services.

Key responsibilities

• Maintain a positive, motivated attitude and adhere to grooming standards.
• Communicate effectively with all departments to guarantee smooth service delivery.
• Cover front‑desk duties and handle guest requests in the absence of other staff.
• Conduct on‑job training, follow SOPs and monitor LQA standards.
• Attend daily handover briefings and relay guest‑related information.
• Advise guests on memberships, activities, programs and nutritional requirements.
• Provide above‑and‑beyond service, gather guest feedback and foster loyalty.
• Upsell and cross‑sell hotel services and facilities.
• Record guest issues in the response tracking system and manage transportation requests.

Required profile

• Positive, motivated attitude with strong interpersonal skills.
• Ability to multitask and step into front‑desk roles when needed.
• Knowledge of wellness programs, nutrition basics and hotel membership offerings.
• High visibility in public areas and a proactive approach to guest interaction.

Required skills

What we offer

• Opportunity to work in a world‑first digitally integrated fitness and recovery hotel.
• Dynamic, health‑focused environment with continuous learning.
• Exposure to a global community of wellness enthusiasts.