Duty Manager – Front Office (Luxury Resort)

About the role

Jumeirah Saadiyat Island is seeking a proactive Duty Manager to oversee Front Office operations at its luxury beachfront resort. You will be the primary point of contact for guests, ensuring smooth arrivals, departures, and overall service excellence.

Key responsibilities

• Support daily Front Office activities and manage guest check‑in/check‑out processes.
• Handle guest inquiries, resolve issues promptly and professionally.
• Coordinate with Housekeeping, Engineering and other departments to maintain high service standards.
• Supervise Front Office team members during shifts, providing guidance and support.
• Ensure compliance with hotel policies, brand standards and operational procedures.
• Assist with reporting, shift handovers and operational follow‑up.

Required profile

• 4‑5 years of experience in a similar role within the luxury hospitality sector.
• Bachelor’s degree in Hospitality, Business or a related field.
• Intermediate to advanced proficiency with Microsoft Office applications.
• Strong leadership and team‑management abilities.
• Additional language skills are a plus.

Required skills

• Microsoft Office

What we offer

• Supportive and inclusive work environment.
• Learning & development programmes and clear career pathways.
• Opportunities for internal mobility across Jumeirah’s global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Comprehensive healthcare and life‑insurance coverage.
• Paid annual leave and performance‑based incentives.
• Competitive tax‑free salary paid in AED.