L2 Collaboration Engineer – CUCM

About the role

We are seeking a Level‑2 Collaboration Engineer to join our client’s team in Dubai on a one‑year contract, with the possibility of extension. The role focuses on designing, configuring, and maintaining Cisco Collaboration solutions, primarily CUCM and Cisco Meeting Server.

Key responsibilities

• Configure and troubleshoot core CMS components such as Call Bridge clustering, Web Bridge, database replication, and Recorder/Streamer.
• Integrate and manage Cisco Unified Communications Manager (CUCM) environments.
• Utilize CMS APIs to set advanced parameters and automate bulk provisioning.
• Develop Python scripts for health checks, log analysis, and routine maintenance.
• Apply DevOps tools (Git, Ansible) for configuration versioning and infrastructure updates.

Required profile

• Minimum 6 years of hands‑on experience with CUCM, Cisco Meeting Server or Webex (on‑premise/virtual).
• Strong background in Cisco collaboration architecture and API usage.
• Proven ability to automate tasks using scripting languages.

Required skills

• Cisco Unified Communications Manager (CUCM)
• Cisco Meeting Server (CMS)
• Webex (on‑premise/virtual)
• Python scripting
• Git
• Ansible