Genesis Mobile App Administrator (Dubai, UAE)

About the role

We are seeking an experienced Genesis Mobile App Administrator to manage the day‑to‑day operations of the Genesis Mobile platform in Dubai. You will ensure high availability, resolve user issues promptly, and act as the liaison between IT, business units, and Genesis support teams.

Key responsibilities

• Provide L1 and L2 support for Genesis Mobile app users, logging and tracking incidents.
• Lead incident calls, deliver clear status updates to stakeholders, and drive resolution of high‑priority outages.
• Troubleshoot routine application issues and perform root‑cause analysis.
• Raise and track tickets with Genesis product support and external vendors, ensuring SLA compliance.
• Serve as the single point of contact between end‑users, internal IT, and Genesis support.
• Monitor application health, performance, and availability proactively.
• Manage user access, roles, and permissions within the mobile environment.

Required profile

• Minimum 5 years of experience in application administration or IT operations, preferably with mobile enterprise applications.
• Strong understanding of mobile app architecture, access management, and monitoring tools.
• Hands‑on troubleshooting mindset with ability to perform root‑cause analysis.
• Excellent communication skills to lead incident bridges and explain technical issues to business users.
• Solid grasp of ITIL/Incident Management frameworks and SLA tracking.
• Bachelor’s degree in IT, Computer Science, Engineering or related field preferred.

Required skills

• Genesis Mobile platform
• ITIL
• Incident Management
• Mobile app architecture
• Access management
• Monitoring tools