IT Help Desk & System Administrator

About the role

We are seeking a proactive IT Help Desk & System Administrator to join our Dubai office. The role focuses on delivering reliable end‑user support, maintaining system stability and security, and ensuring smooth daily operation of local IT services.

Key responsibilities

• Provide first and second level support for hardware, software, OS, network and application issues.
• Troubleshoot, repair and maintain laptops, desktops, printers, peripherals and mobile devices.
• Support onboarding and off‑boarding activities, including account setup, hardware allocation and access management.
• Document incidents, service requests and resolutions following internal processes.
• Administer Windows‑based systems and perform basic server administration tasks.
• Monitor system performance, availability and escalate issues when required.
• Maintain IT asset inventory, documentation and licensing records.
• Coordinate with local vendors for purchases, maintenance and repairs.
• Support meeting rooms, AV equipment and office connectivity.

Required profile

• Bachelor’s degree in Computer Science, IT or related field (preferred).
• Minimum 3 years of experience in IT support, help desk or system administration.
• Experience in a manufacturing, industrial or corporate office environment is highly preferred.
• Excellent written and verbal English communication.
• Strong attention to detail, organizational skills and ability to work independently.

Required skills

• Windows operating systems
• Microsoft 365 administration
• Active Directory / Azure AD (Entra ID)
• Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
• Hardware troubleshooting (laptops, desktops, printers, peripherals, mobile devices)
• Basic server administration
• AV equipment support
• IT asset inventory management