Operations Manager
LanceSoft Middle East · Doubaï
Job description
About the role
We are seeking a senior Operations Manager to lead our Network Operations Center in Dubai on a 6‑month fixed‑term basis. The role involves overseeing service delivery, managing escalations, and driving continuous improvement across the team.
Key responsibilities
- Lead and manage a 20+ member NOC team, ensuring timely completion of tasks and optimal utilization.
- Handle escalation and SLA management, providing regular service business review sessions.
- Report on ticket trends, response times, and performance metrics.
- Develop and implement recommendations to improve service delivery and operational processes.
- Oversee administration functions including budgeting, recruiting, and performance management.
Required profile
- At least 8 years of experience running a Network Operations Center or similar environment.
- Strong communication skills for interaction with client senior management.
- Bachelor’s or master’s degree.
- Proven leadership and team management abilities.
Required skills
- ITIL Expert certification.
- ITIL Practitioner certification (ILC Service Operations).
- Experience with ITSM tools.
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint.
- Proficiency in Adobe Acrobat.
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Published 2 weeks ago
Expires 1 month from now
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LanceSoft Middle East
Doubaï
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