Operations Manager

About the role

We are looking for an Operations Manager to design and scale the end‑to‑end operational backbone of our B2B marketplace in Dubai. This hands‑on role sits at the intersection of fulfillment, last‑mile logistics and customer experience, driving reliable and profitable growth.

Key responsibilities

• Build and own operational workflows across the order lifecycle – capture, fulfillment, invoicing, returns and after‑sales.
• Design processes for B2B use cases such as bulk orders, RFQs, split deliveries, partial fulfillment and credit customers.
• Collaborate with Product, Logistics, Finance and Seller teams to translate business requirements into scalable operations.
• Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence).
• Identify bottlenecks, failure points and cost leakages, and lead continuous‑improvement initiatives.
• Provide operational insights to support strategic business decisions.

Required profile

• 5‑7 years of experience in operations or supply chain within marketplace or large‑scale e‑commerce businesses.
• Proven ability to handle complex B2B order flows and understand operational cost structures.
• Comfortable working in fast‑moving, ambiguous environments with high ownership.

Required skills

What we offer

• Opportunity to shape the operational foundation of a fast‑growing B2B marketplace.
• High ownership role with direct impact on customer satisfaction and unit economics.
• Collaborative environment with talented, aggressive teams.