Senior Director - Global Command Center

About the role

The Senior Director – Global Command Center leads the organization’s centralized operations hub, providing real‑time monitoring and incident management across worldwide facilities and systems. This senior position ensures 24/7 operational resilience, crisis response, and cross‑functional coordination to sustain business continuity and service reliability.

Key responsibilities

• Lead and manage the global command center that monitors all critical operations.
• Oversee real‑time incident detection, escalation, and resolution across multiple sites.
• Coordinate cross‑functional teams to ensure seamless operational continuity.
• Maintain 24/7 operational resilience and crisis response capabilities.
• Develop and enforce procedures that support business continuity and service reliability.

Required profile

• Proven senior leadership experience in global operations or command‑center environments.
• Demonstrated ability to manage incident response and real‑time monitoring at scale.
• Strong cross‑functional coordination and communication skills.
• Experience ensuring business continuity and operational resilience.

Required skills