Call Center Agent (Automotive)

About the role

We are seeking a motivated Call Center Agent to join our Automotive division in Dubai. You will be responsible for making outbound calls to prospective customers, presenting vehicle services and offers, and converting leads into appointments.

Key responsibilities

• Make outbound calls to leads from internal databases and present automotive services.
• Identify customer needs and propose suitable vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Record all interactions, outcomes and customer preferences accurately in the CRM.
• Achieve daily and monthly KPIs for call volume, lead conversion and bookings.
• Provide feedback on scripts and lead engagement effectiveness.
• Collaborate with sales and service teams and attend regular product and sales training.

Required profile

• Experience in outbound calling, telesales or similar roles (automotive experience preferred).
• Excellent verbal communication and objection‑handling abilities.
• Fluent in English; Arabic is a plus.
• Comfortable working under pressure and target‑driven.
• Familiarity with CRM tools and documentation processes.

Required skills

• CRM software

What we offer

• Base salary of AED 3,500 per month.
• Performance‑based incentives ranging from AED 1,500 to AED 5,000 per month.
• Visa sponsorship, medical insurance and continuous training.
• Full‑time, on‑site position in Dubai.