Country Manager – Service (North Africa)

About the role

We are seeking an experienced Country Manager – Service to lead after‑sales and service operations across North African markets, including Libya, Algeria, Egypt, Morocco and Tunisia. The role is based in Dubai and requires extensive travel and relocation.

Key responsibilities

• Lead and implement after‑sales and service strategies across North Africa.
• Manage distributors, dealers, and authorized service networks.
• Drive service revenue, customer satisfaction, and retention initiatives.
• Improve dealer and workshop performance while maintaining service standards.
• Oversee warranty processes, technical support, and customer complaint management.
• Develop and expand authorized service networks across assigned markets.
• Support technical training and capability development programs.
• Monitor KPIs, budgets, and regional service performance.
• Collaborate with Sales, Parts, Technical, and Supply Chain teams.
• Travel extensively across North African markets as required.

Required profile

• Bachelor’s degree in Business Administration, Engineering, Automotive Management or related field.
• 10+ years experience in after‑sales/service operations with international or multi‑country exposure.
• Two‑wheeler/motorcycle industry experience strongly preferred.
• Fluent French and strong English communication skills.
• Willingness to travel extensively across North Africa.
• Willingness to relocate to Dubai.

Required skills

• Warranty management
• Technical support
• Dealer development