Customer Care Agent – Arabic Speaker

About the role

The Care Contact Center Agent is responsible for handling customer communications across multiple channels – phone, email, social media, Google Chat and online reviews. The role focuses on delivering excellent service, resolving complaints, maintaining brand standards and ensuring overall customer satisfaction.

Key responsibilities

• Handle incoming customer calls, inquiries and complaints professionally.
• Make outbound calls for support, follow‑ups and feedback.
• Respond promptly to emails, social media messages, Google Chat and online reviews.
• Maintain and update Google listings and other online platforms.
• Manage customer orders and reservations.
• Record and categorize inquiries and complaints accurately.
• Escalate complex issues to the appropriate department.
• Follow up on pending concerns until they are resolved.
• Coordinate PR invites and support special events.
• Provide personalized service to VIP guests and ensure a smooth experience.

Required profile

• Flexible to work shifts, weekends, public holidays and overnight schedules.
• Highly motivated, organized, punctual and able to multitask.
• Tech‑savvy and comfortable using digital platforms.
• Previous contact‑center experience, preferably in the GCC.
• Fluent in Arabic and English, both spoken and written.