Customer Care Specialist (Arabic Speaking)

About the role

The Customer Care Specialist provides professional support across phone, WhatsApp, email and walk‑in channels, ensuring a high‑quality experience for Arabic‑speaking customers. The role includes verifying B2B sales orders, managing customer records, and coordinating with internal teams to resolve inquiries and complaints.

Key responsibilities

• Respond to customer inquiries via phone, WhatsApp, email and in‑person, providing accurate product and order information.
• Verify B2B sales orders with customers, ensure details are correct and coordinate with the Sales department to resolve discrepancies.
• Register and maintain customer data in the ERP/CRM system, keeping profiles up‑to‑date.
• Create and monitor support tickets, coordinating with relevant departments until resolution.
• Handle complaints according to company procedures, escalating critical issues when needed.
• Track order status, communicate updates, and coordinate deliveries with Operations and Logistics.
• Provide product information on aroma diffusers, fragrance oils, perfumes and accessories.
• Follow up with customers after delivery to measure satisfaction and record feedback.

Required profile

• Bachelor's degree or diploma in Business Administration, Customer Service, Marketing or related field.
• 2–4 years of experience in customer service or care, preferably in a B2B environment.
• Excellent communication skills in Arabic and English.
• Strong organizational, problem‑solving abilities and capacity to work under pressure.
• Ability to produce regular reports for the Customer Care Supervisor.

Required skills

• Proficiency with ERP systems.
• Proficiency with CRM systems.
• Advanced use of Microsoft Office applications.