Customer Service Advisor (Arabic & English) – Dubai

About the role

Concentrix is seeking a bilingual Customer Service Advisor to join its Dubai team. The role involves interacting with customers of leading brands across sectors such as retail, finance, fashion and healthcare, providing support in both Arabic and English.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat or social media.
• Assess customer needs, provide accurate information and resolve routine issues related to the client’s products or services.
• Document interactions and follow established processes to ensure a high‑quality service experience.
• Utilise company‑provided software tools to log cases and track resolutions.
• Contribute to improving brand experiences by delivering courteous and efficient service.

Required profile

• Bachelor’s degree or diploma in any relevant field.
• Fluent in Arabic and English (bilingual).
• Proactive, self‑motivated and solution‑oriented.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Full‑time, on‑site position with training and development programs.
• Opportunities for internal promotion and career growth.
• Access to free learning and leadership development resources.