Customer Service Agent, French Speakers

About the role

Wheely is looking for a bilingual Customer Service Agent to join its Dubai office. You will interact with passengers and chauffeurs through calls, live chat and email, ensuring every journey meets the brand’s luxury standards.

Key responsibilities

• Deliver premium customer service across multiple channels (phone, chat, email).
• Adhere to operational SLAs to protect customers' time.
• Maintain high satisfaction scores and meet luxury communication standards.
• Investigate, prioritize and resolve issues for passengers and drivers quickly.
• Escalate feedback to senior management and relevant teams.
• Contribute ideas to improve the overall customer experience.

Required profile

• Passion for delivering exceptional service in a luxury environment.
• Previous experience in a customer‑facing role, preferably in a high‑volume contact centre.
• Excellent interpersonal and communication abilities.
• Fluency in spoken and written English and French.
• Willingness to work rotating shifts, including nights and weekends, in an office setting.

Required skills

• Technically proficient

What we offer

• Office‑based role in Dubai Internet City.
• Competitive salary of AED 9,000 per month.
• Quarterly KPI‑based bonus.
• Dynamic, fast‑paced environment with growth opportunities.