Customer Success & Account Manager

About the role

As a Customer Success & Account Manager you will own a portfolio of 10‑15 enterprise customers, acting as their primary point of contact throughout the lifecycle and ensuring smooth project delivery, satisfaction and growth.

Key responsibilities

• Act as primary relationship owner for enterprise customers, building trusted, long‑term partnerships.
• Monitor customer health, proactively identify risks, and coordinate internal teams to resolve issues and keep projects on track.
• Coordinate commercial processes, including contract execution, purchase orders, invoicing follow‑up and onboarding.
• Identify upselling and cross‑selling opportunities and work with Sales to convert them.
• Prepare regular reports on customer health, project status, risks and renewal opportunities for management.

Required profile

• Bachelor’s degree in Business, IT, Engineering or related field.
• Minimum 3 years experience in Customer Success, Account Management or Project Coordination, preferably in a SaaS or technology company.
• Excellent written and spoken English and strong communication, presentation and organizational skills.
• Ability to manage multiple enterprise accounts and projects simultaneously.

Required skills

• Experience with CRM platforms such as HubSpot, Zoho CRM or Salesforce.
• Proficiency with project‑management tools like Jira, ClickUp, Monday.com, Asana or Trello.

What we offer

• Competitive salary and performance‑based bonus.
• Career growth opportunities within a collaborative team.
• Exposure to enterprise software projects across multiple industries.
• Opportunity to make a measurable impact on customer success and company growth.