Duty Manager – Hospitality (M&S Café)

About the role

The Duty Manager – Hospitality leads the day‑to‑day operations of the Marks & Spencer Café in the UAE, ensuring an exceptional customer experience while upholding the highest standards of food quality, safety and operational excellence.

Key responsibilities

• Lead, motivate and coach a high‑performing café team, delivering consistent service excellence.
• Oversee opening and closing procedures, cash reconciliation, safe counts and operational checks.
• Plan staffing levels to match customer demand and maintain service standards during peak periods.
• Manage inventory, waste reduction and financial controls to drive profitability.
• Ensure compliance with food safety regulations, company policies and brand standards.

Required profile

• Proven experience in café or restaurant management, preferably within a retail hospitality environment.
• Strong leadership and people‑development skills.
• Ability to analyse operational data and implement improvements.
• Excellent customer‑service orientation.

Required skills

What we offer

• Opportunity to work with a leading international brand.
• Dynamic, collaborative work environment.
• Career development and progression within Al‑Futtaim Group.