E‑Commerce Specialist – Professional Audio, Video & Photography Equipment

About the role

The Greater Change is a fast‑growing consumer electronics brand operating across major regional and global marketplaces. We are seeking an experienced E‑Commerce Specialist to own end‑to‑end marketplace operations and lead a team of e‑commerce executives.

Key responsibilities

• Manage daily operations of all marketplace accounts, including listing creation, content quality, pricing and stock accuracy.
• Resolve category restrictions, gating issues and documentation requirements.
• Optimize listings for SEO, run PPC campaigns, and maintain Brand Store and enhanced product content.
• Plan promotions, deals and pricing adjustments while ensuring MAP compliance.
• Coordinate platform‑fulfilled and merchant‑fulfilled shipments, inventory reconciliation and returns handling.
• Oversee payments, invoicing, chargebacks and financial reconciliation across platforms.
• Handle customer queries, reviews and returns to improve satisfaction and ratings.
• Track sales, inventory and performance, create Excel dashboards and flag issues with recommendations.
• Lead, train and mentor a team of e‑commerce executives, set SOPs and coordinate with logistics, finance and marketing.

Required profile

• 4–5 years of experience in e‑commerce or marketplace management.
• Proven experience leading and mentoring a small team.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder management skills.

Required skills

• Excel for data analysis and dashboard creation.
• PPC campaign management.
• SEO optimization for product listings.
• Marketplace platform management (e.g., Amazon, Noon, regional portals).