FICA Consultant – Insurance Finance Systems

About the role

The FICA Consultant will support day‑to‑day operations, maintenance and continuous improvement of the FICA contract accounts landscape that underpins premium billing, collections and settlement across the group. Reporting to the FICA Expert, you will handle posting issues, reconciliation breaks, configuration changes and defect resolution in a fast‑moving specialty insurance environment.

Key responsibilities

• Monitor and manage FICA postings, document flows and contract account balances on a daily basis.
• Investigate and correct incorrect, failed or suspended postings, clearing and reversal issues, and open‑item mismatches.
• Support cash allocation, payment matching, dunning, write‑offs, refunds and settlement processes.
• Ensure timely resolution of reconciliation breaks between FICA, the Billing Engine, the general ledger and bank statements.
• Act as first‑line and second‑line support for FICA‑related incidents, triage, reproduce and prioritize defects.
• Perform root‑cause analysis on recurring issues and propose permanent fixes.
• Apply and test configuration changes across contract account categories, posting areas, account determination and document types.
• Prepare and execute test cases for fixes, enhancements and releases, including regression testing.
• Support data corrections and mass‑change activities with appropriate controls and audit trails.
• Contribute to migration and transformation programmes by documenting current FICA behaviour and known issues.
• Participate in month‑end and year‑end close activities, open‑item analysis, ageing reports and sub‑ledger to general‑ledger reconciliation.
• Produce operational reporting on posting quality, open issues, backlog and recurring error patterns.

Required profile

• Detail‑driven and comfortable moving between accounting entries, system configuration and technical troubleshooting.
• Experience in an insurance finance environment or similar specialty finance setting.
• Strong analytical abilities and capacity to work under tight deadlines.
• Excellent collaboration skills with finance, operations and technical teams.

Required skills

• FICA (Financial Accounting) system expertise.
• Knowledge of contract account management, posting areas and account determination.
• Experience with configuration, testing and regression testing of financial systems.
• Defect management and root‑cause analysis capabilities.
• Understanding of billing engines, general‑ledger integration and reconciliation processes.