FPD Welfare Specialist III

About the role

The FPD Welfare Specialist III provides essential support to the senior welfare specialist in delivering crew welfare programs across the fleet. This role handles administrative tasks, coordinates communication, and follows up on welfare cases to enhance the wellbeing and engagement of shipboard personnel.

Key responsibilities

• Support implementation of crew welfare initiatives and maintain accurate welfare records and case files.
• Handle routine welfare inquiries from seafarers and their families, ensuring timely follow‑up.
• Maintain regular communication with crew to identify concerns, promote onboard activities, and prepare welfare communications and surveys.
• Collect and consolidate feedback on onboarding, accommodation, and working conditions; assist with crew surveys and exit interviews.
• Coordinate family assistance during emergencies, liaise with internal departments and external service providers, and escalate complex matters.
• Assist in planning and executing crew conferences, seminars, and recognition events, including logistics for senior officer visits.

Required profile

• University degree in a related field or equivalent.
• Maritime industry experience is advantageous.
• Relevant certification in HR, employee relations, counselling, employee wellbeing, or a related discipline is desirable.
• Additional training in maritime welfare, digital communication, or crew management is a plus.

Required skills