Fraud Monitoring Analyst

About the role

The Fraud Monitoring Analyst is responsible for monitoring and reporting transaction risk across issuer, acquirer and e‑channel platforms. The role involves reviewing transaction activity, detecting fraud, and coordinating with cardholders, merchants and internal departments to resolve incidents.

Key responsibilities

• Monitor 24/7 e‑channel transactions (Internet banking, mobile banking, IVR, WhatsApp, wallet, etc.) and debit/cover card activity for suspicious patterns.
• Investigate alerts generated by fraud monitoring tools, log confirmed cases in GRC, and initiate card replacement requests.
• Liaise with branches, merchants, and external financial institutions to confirm or cancel authorisations.
• Analyse recurring fraud cases to identify common points of purchase and produce MIS reports.
• Review and act on scheme alerts, hold transactions, and VRM/FRM blocked transactions.
• Prepare write‑off memos for fraud losses and ensure daily GL account reconciliation.

Required profile

• Graduate degree with strong English communication skills.
• Minimum 2 years experience in operational fraud prevention and investigation within a large organisation.
• At least 1 year experience using enterprise fraud management systems.

Required skills

• Enterprise Fraud Management Systems (e.g., fraud monitoring platforms).
• GRC incident logging and case management.
• Knowledge of card, digital channel and merchant acquiring platforms.
• Data analysis for fraud trend identification.