Front Desk Agent – Hotel Front Office (Dubai)

About the role

A hotel apartment in Dubai is seeking a professional, customer‑oriented Front Desk Agent to join its front office team. The ideal candidate will have prior hotel reception experience, strong communication skills, and the ability to deliver outstanding guest service while ensuring smooth daily operations.

Key responsibilities

• Welcome guests and provide a friendly, professional front desk experience.
• Handle guest check‑ins, check‑outs and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments and guest records.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Tourism or a related field.
• Previous experience in a hotel front office or reception role.
• Proficiency in Opera PMS and strong knowledge of front office procedures.
• Excellent communication and guest service skills, professional appearance and a customer‑focused attitude.
• Ability to work in a fast‑paced hospitality environment; candidates currently based in the UAE are preferred.

Required skills

• Opera PMS