Front Desk Receptionist – Arabic Speaker

About the role

The Front Desk Receptionist will manage guest check‑ins and check‑outs, handle reservations, and respond to guest requests while ensuring accurate billing and key management. This position requires a professional appearance, strong communication skills, and the ability to support guests in both English and Arabic.

Key responsibilities

• Process all guest check‑ins, check‑outs, reservations, changes, and cancellations, securing payments and verifying billing.
• Activate, file, and distribute room keys; maintain contingency lists for emergency situations.
• Provide guests with information on property amenities, services, operating hours, and local attractions.
• Handle wake‑up call requests, relay messages to appropriate departments, and follow up on outstanding guest issues.
• Run and review daily reports, complete cashier and closing reports in the computer system.
• Count and secure the cash drawer at the beginning and end of each shift.
• Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges.
• Notify Loss Prevention/Security of any theft reports and adhere to company safety policies.

Required profile

• Professional appearance with clean, courteous demeanor; ability to maintain confidentiality.
• Excellent verbal communication in English and Arabic; clear telephone etiquette.
• Ability to work extended periods standing, walking, or sitting and lift objects up to 10 lb.
• Team‑oriented mindset with strong relationship‑building skills to support common goals.