Front Office Supervisor – Multilingual (Italian/French/German/Spanish)

About the role

Mandarin Oriental Jumeira, Dubai is seeking a Front Office Supervisor to join its Front Office team. The ideal candidate thrives in a collaborative environment, demonstrates integrity and respect, and embraces a growth mindset while delivering exceptional guest experiences.

Key responsibilities

• Oversee and manage shifts to ensure smooth reception operations.
• Provide direction and support to Front Office colleagues, especially during operational hours.
• Assist the Assistant FO Manager in training staff according to standards and policies.
• Maintain cleanliness and tidiness of front and back of house areas.
• Identify service quality improvements from guest feedback and share recommendations.
• Ensure grooming and appearance standards are upheld.
• Monitor staffing levels and shift parameters daily.
• Support accurate PSMS usage and perform regular system checks.
• Handle cash drawer, daily cash and credit collections, and submit to accounting.
• Manage shift opening and closing checklists and address guest complaints.

Required profile

• Senior high school qualification or equivalent; degree in Hospitality or Hotel Management is an advantage.
• Minimum 2 years experience in a 5‑star hotel environment and at least 1 year front office experience.
• Previous experience in the Middle East or hotel pre‑opening is a plus.
• Strong communication skills in English; Arabic and additional languages are advantageous.
• Proven ability to motivate, lead a team and organise multiple tasks.

Required skills

• Proficient in Microsoft Office applications.
• Experience with property management systems (PSMS), GoConcierge, HotSoS and Rex.

What we offer

• Learning and development programmes throughout your career.
• MOstay programme with complimentary hotel nights and discounted rates for you and loved ones.
• Health and wellness benefits, including a variety of wellbeing programmes.
• Competitive salary and benefits package.