Fusion Trade Innovation Application Support Specialist

About the role

We are seeking a hands‑on Application Support Specialist with strong operational experience supporting Finastra's Fusion Trade Innovation (FTI) platform. The role focuses on day‑to‑day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.

Key responsibilities

• Provide L2/L3 production support for Fusion Trade Innovation.
• Monitor system health, logs, batch jobs, and transaction processing.
• Investigate and resolve incidents, defects, and user‑reported issues.
• Coordinate with infrastructure, database, and business teams for issue resolution.
• Maintain SLAs and ensure system availability.
• Monitor application and server performance metrics, identify bottlenecks and implement optimisations.
• Support capacity planning and system tuning.
• Perform regular housekeeping: log maintenance, file‑system monitoring, archiving and data maintenance.
• Oversee batch job scheduling and monitoring across DEV, UAT and PROD environments.
• Plan, coordinate and apply product patches and upgrades, including pre‑ and post‑deployment validation.
• Manage application configuration, parameters and environment settings.
• Support release deployments, rollback procedures and maintain documentation and runbooks.

Required profile

• 4–7 years of experience in application support for Fusion Trade Innovation.
• Strong hands‑on experience with application administration and environment management.
• Proficiency with performance monitoring tools and log analysis.
• Experience in Linux/Unix server environments.
• Ability to query Oracle/SQL databases.
• Knowledge of job scheduling and batch processing.
• Understanding of deployment processes and patch management.

Required skills

• Fusion Trade Innovation
• Application administration
• Environment management
• Performance monitoring tools
• Log analysis
• Linux/Unix
• Oracle SQL
• Database querying
• Job scheduling
• Batch processing
• Deployment processes
• Patch management