Head of Digital Retail – MENA Region

About the role

Al-Futtaim is seeking a Head of Digital Retail to lead its digital operations across the MENA region. The role is responsible for delivering sales and profit targets while providing a market‑leading customer experience across all digital channels.

Key responsibilities

• Develop and execute the digital strategy for retail across UAE, Oman, Bahrain, Qatar, Kuwait, KSA and Egypt.
• Oversee all digital touchpoints including the Retail App, eCommerce websites, marketplace partnerships and omnichannel initiatives.
• Drive service excellence, operational efficiency and commercial success in line with budget and business plans.
• Manage P&L, financial profitability, vendor relationships and legal compliance.
• Collaborate with the Digital MD and Retail Leadership Team to ensure consistency, economies of scale and innovation across territories.

Required profile

• Extensive experience leading digital operations or eCommerce functions in a retail environment.
• Proven track record of achieving sales, profit and customer experience goals.
• Strong commercial acumen with full P&L responsibility.
• Ability to work across multiple countries and cultures within the MENA region.

Required skills

What we offer

• Opportunity to shape the digital future of a leading regional retail group.
• Leadership role within a high‑performing, multicultural team.
• Competitive compensation package aligned with market standards.