HOP Team Leader – Fast Grocery Delivery

About the role

Join Deliveroo’s HOP (rapid grocery delivery) team in Dubai as a Site Team Leader. You will support site management to maximise customer satisfaction, productivity and inventory accuracy while ensuring a safe, compliant shift operation.

Key responsibilities

• Lead the on‑site team, prioritising tasks and stepping in to execute when needed.
• Supervise order picking, packaging and dispatch to meet time targets and quality standards.
• Ensure compliance with SOPs, health & safety checks and temperature regulations.
• Maintain accurate inventory, stock rotation and daily claims processing.
• Coach and monitor team attendance, punctuality and time‑keeping.
• Communicate professionally with Deliveroo riders and external partners.
• Uphold site cleanliness, merchandising standards and a positive working environment.

Required profile

• Previous experience in FMCG, retail, warehouse or last‑mile logistics (preferred).
• Proven ability to hit KPI targets such as pick times and attendance.
• Strong hands‑on mentality, attention to detail and ability to run shifts independently.
• Effective communication in written and spoken English.
• Legal right to work in the UAE.