Hospital Receptionist – Front Desk Staff

About the role

The hospital is seeking a professional Receptionist to be the first point of contact for patients, visitors and families. You will ensure smooth registration, appointment scheduling and provide accurate information while maintaining a welcoming environment.

Key responsibilities

• Register new and returning patients accurately in the hospital management system.
• Schedule, confirm and manage doctor appointments, and handle incoming calls.
• Verify patient identification, insurance documents and coordinate with billing, laboratory, pharmacy and other departments.
• Manage patient check‑in and check‑out procedures, collect payments and maintain reception records.
• Provide directions, guide patients to appropriate areas and handle inquiries or complaints professionally.
• Maintain a clean, organized reception area and follow infection‑control, health and safety procedures.

Required profile

• High school diploma; a certificate in Healthcare Administration or Medical Reception is a plus.
• 1–2 years of receptionist, customer service or healthcare administration experience (freshers may be considered).
• Good English communication skills; Arabic or other languages are advantageous.
• Ability to maintain accurate records, respect patient confidentiality and work under pressure.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Basic knowledge of MS Office.
• Familiarity with hospital management systems.
• Experience with appointment scheduling software.
• Proficiency in email handling.