Hospitality & Counters Operations Manager – Retail

About the role

The Hospitality and Counters Operations Manager will lead the strategic vision and day‑to‑day execution of in‑store bakery, hospitality and counter functions across the MENA region and KSA. Reporting to senior leadership, you will work closely with Food Buying and Operations teams to drive growth, innovation and operational excellence.

Key responsibilities

• Deliver the regional sales plan for hospitality and counters by identifying and acting on growth opportunities.
• Analyse sales data, monitor risk areas and implement performance‑enhancing initiatives.
• Ensure stock accuracy, availability and timely rollout of seasonal updates and events.
• Conduct Ready‑To‑Trade checks, customer walkthroughs and service‑standard observations.
• Guide Café Managers on till and service‑counter operations to maintain high service quality.

Required profile

• Proven experience managing hospitality or retail food operations at a regional level.
• Strong analytical mindset with ability to translate data into actionable plans.
• Excellent collaboration skills with cross‑functional teams, including buying and operations.
• Leadership capability to inspire and develop store‑level managers.

Required skills

What we offer

• Opportunity to shape the strategy of a leading regional retail brand.
• Competitive compensation package aligned with market standards.
• Dynamic, multicultural work environment within a diversified conglomerate.