Host/Hostess – Gaming Marketing

About the role

Wynn Al Marjan Island is looking for a Host/Hostess – Gaming Marketing to join its Gaming Marketing team. The role supports the Executive Host in managing domestic guest relationships, coordinating reservations, and delivering marketing promotions and exclusive events.

Key responsibilities

• Assist the Executive Host in managing relationships with assigned domestic guests, ensuring their needs and preferences are met.
• Coordinate guest reservations for accommodation, dining, entertainment, transportation, and special amenities.
• Support the execution of domestic marketing promotions, loyalty programs, and exclusive events.
• Maintain accurate guest records, preferences, and service requests in CRM and related systems.
• Provide frontline support to guests, handling inquiries and requests with professionalism and discretion.
• Collaborate with Gaming Marketing, VIP Services, and other resort departments to deliver seamless guest experiences.
• Monitor guest activity and provide updates to the Executive Host to support player development strategies.
• Uphold Wynn Resorts’ service standards, data privacy requirements, and UAE regulatory compliance.

Required profile

• Bachelor’s degree in Hospitality, Marketing, Business Administration or related field (preferred).
• 1–3 years experience in hospitality, luxury service or guest relations, preferably in the UAE market.
• Strong interpersonal and communication skills with the ability to build rapport with guests.
• Fluency in English; Arabic or other regional languages highly valued.
• Professional, polished demeanor with flexibility to work evenings, weekends and holidays.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM or hospitality management systems.

What we offer

• Attractive salary paid in AED.
• Excellent leave policy and healthcare package.
• Incentive programmes and additional employee benefits.