Housekeeping Administrator – Luxury Hotel

About the role

The Housekeeping Administrator supports the smooth operation of the InterContinental Dubai Marina, a five‑star luxury hotel. You will act as the link between housekeeping, the front office and other departments, ensuring rooms are ready for guests and administrative processes run efficiently.

Key responsibilities

• Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
• Update and maintain accurate room status in the Property Management System (PMS) and resolve discrepancies.
• Answer departmental telephone calls and respond promptly to guest requests.
• Prepare daily reports, room assignment sheets and productivity reports.
• Maintain housekeeping records, filing systems and departmental documentation.
• Assist with payroll administration, attendance records, leave tracking and scheduling.
• Raise and monitor purchase requests, maintain inventory records for housekeeping supplies.
• Coordinate maintenance requests with Engineering and follow up until completion.
• Ensure compliance with IHG brand standards, health & safety regulations and hotel policies.
• Participate in departmental meetings, training sessions and special projects such as deep‑cleaning schedules and audits.

Required profile

• Minimum 36 months (3 years) experience in housekeeping administration or a similar hospitality role.
• Familiarity with Property Management Systems (PMS) and hotel inventory processes.
• Ability to handle confidential guest and hotel information with discretion.

Required skills

• Housekeeping operations
• Payroll Administration