Housekeeping Team Leader

About the role

The Housekeeping Team Leader oversees daily housekeeping operations at a luxury hotel, ensuring guest rooms, corridors and service areas meet the highest standards of cleanliness, presentation and hygiene. The role guides and supports housekeeping staff, conducts inspections, coordinates guest requests and works closely with other departments to deliver seamless service.

Key responsibilities

• Supervise daily housekeeping activities across assigned guest rooms, floors, corridors and service areas.
• Allocate room assignments and special tasks based on occupancy, guest movements and team availability.
• Inspect vacant, occupied, arrival, departure and out‑of‑order rooms to ensure compliance with standards.
• Conduct team briefings, communicating room priorities, VIP arrivals and special guest preferences.
• Train, coach and guide Room Attendants on cleaning procedures, chemical usage and luxury service standards.
• Monitor room‑cleaning progress and update room status to support timely room release.
• Coordinate with Front Office, Engineering, Laundry and other departments regarding room readiness and guest requests.
• Prepare VIP rooms, suites and special arrangements accurately before guest arrival.
• Respond promptly to guest enquiries, concerns and service recovery actions.
• Report maintenance defects, damaged items and health‑or‑safety issues identified during inspections.
• Manage linen, guest supplies, cleaning materials and equipment inventory.
• Ensure compliance with hygiene, sanitation, chemical‑handling, safety and company procedures.
• Maintain cleanliness and organization of housekeeping pantries, linen rooms and back‑of‑house areas.
• Monitor colleague productivity, attendance and grooming, providing feedback as needed.
• Prepare daily reports, handover notes and inspection records.

Required profile

• Diploma or certificate in Hospitality Management, Housekeeping Operations or a related discipline (preferred).
• Minimum 2–3 years of housekeeping experience, including supervisory or team‑leading exposure, preferably in a luxury hospitality environment.
• Strong knowledge of guest‑room cleaning, inspections, linen management, chemical handling, hygiene, sanitation and safety procedures.
• Proven ability to supervise, train and motivate housekeeping colleagues while maintaining productivity and consistent quality.
• Excellent attention to detail, organizational and communication skills, with the ability to manage priorities during high‑occupancy periods.
• Basic proficiency in housekeeping or property‑management systems.

Required skills

• Proficiency with housekeeping or property‑management system software.