Last Mile Operations Coordinator/Specialist

About the role

We are looking for a proactive Last Mile Operations Coordinator/Specialist to manage end‑to‑end order processing and delivery in Dubai. You will act as the hub between sales channels, warehouse teams and delivery partners to ensure a seamless customer experience.

Key responsibilities

• Coordinate order processing from placement to last‑mile delivery across all sales channels.
• Monitor real‑time order flow, ensuring timely fulfilment and meeting service‑level targets.
• Liaise with warehouse, picking, packing and delivery teams to resolve cancellations, refunds and escalations.
• Track inventory levels and coordinate replenishment with procurement and vendor partners.
• Maintain product listings, pricing and availability on e‑commerce platforms.
• Monitor KPIs such as order accuracy, fulfilment time, cancellation rate and CSAT.
• Prepare daily and weekly operational performance reports for leadership review.

Required profile

• 2–4 years of experience in e‑commerce operations, logistics or supply chain (UAE/GCC preferred).
• Hands‑on experience with e‑commerce platforms (Shopify, Salla, Zid, Magento or similar).
• Familiarity with UAE last‑mile delivery partners (Aramex, Fetchr, Naqel, etc.).
• Strong command of Excel/Google Sheets for reporting and data analysis.
• Experience with OMS, WMS or ERP systems is a strong advantage.
• Excellent communication skills in English; Arabic is a plus.

Required skills

• Shopify
• Salla
• Zid
• Magento
• Microsoft Excel
• Google Sheets
• Order Management System (OMS)
• Warehouse Management System (WMS)
• Enterprise Resource Planning (ERP)