Multi-Property Reservations Agent – Ritz-Carlton Ras Al Khaimah

About the role

The Multi-Property Reservations Agent will handle all reservation requests, changes, and cancellations for the Ritz‑Carlton Ras Al Khaimah. You will interact with guests via phone, fax or mail, ensuring accurate booking information and delivering exceptional service.

Key responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests and answer questions about property facilities and services.
• Apply sales techniques to maximize revenue and input accurate data into the reservation system.
• Code special reservation types (complimentary rooms, employee discounts, travel‑agent rates, wholesale rates) correctly.
• Follow escalation procedures for guest concerns and adhere to all company policies and confidentiality standards.
• Maintain a professional appearance, protect company assets, and ensure guest privacy and security.
• Provide courteous telephone etiquette, assist guests with disabilities, and support team goals.
• Perform light physical tasks such as moving objects up to 10 lb and other reasonable duties as assigned.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or specific licenses required.

Required skills

• Proficiency with a reservation system.