Office Secretary & CRM Administrator

About the role

The Client Relations Administrator provides reliable clerical support to the Service Center Team, acting as the first point of contact for clients and the sales team. Based in Abu Dhabi, this full-time position blends office secretarial duties with CRM administration to ensure smooth daily operations.

Key responsibilities

• Answer and route telephone calls, manage inbound and outbound communications.
• Handle document management, including collection, filing, and distribution.
• Respond to client inquiries via email and maintain timely follow-up.
• Schedule appointments, meetings and coordinate calendars for the sales team.
• Update and maintain client information in the CRM system.
• Provide administrative support for the Service Center Team’s day-to-day activities.

Required profile

• Degree in Computer Science, Business Administration or related field.
• Minimum 4 years of relevant experience in the UAE, preferably in administration, secretarial, PA, customer relations or registrar roles.
• Strong analytical thinking, confidentiality, and excellent verbal and written communication skills.

Required skills

• Data entry proficiency.
• CRM administration.