Oracle Fusion Application Support and Product Analyst

About the role

The Product Manager & Level 1 Support will own day‑to‑day functional support for enterprise applications while progressing into product‑level stewardship. The role involves resolving frontline incidents, coordinating escalations to vendors and translating business needs into implementable requirements.

Key responsibilities

• Serve as the primary contact for user inquiries and incident intake across the enterprise application stack.
• Triage, diagnose and resolve Level 1 incidents with clear documentation and timely updates.
• Draft and maintain functional requirement specifications for enhancements and fixes.
• Coordinate user acceptance testing and validate delivered changes against business needs.
• Monitor system health metrics and maintain the support ticket pipeline to drive continuous improvement.
• Prioritise backlog items in collaboration with stakeholders and advise on release planning.
• Provide regular status reports and maintain clear communication with business owners and delivery partners.

Required profile

• Minimum 4 years of hands‑on experience supporting enterprise applications, preferably Oracle Fusion.
• Proven experience in a Level 1 support or application support role within a live production environment.
• Experience working with external vendors and managing third‑party deliverables.
• Demonstrable business analysis skills including requirement gathering and UAT coordination.
• Strong stakeholder management and customer‑service aptitude with clear verbal and written communication.
• Ability to prioritise work under pressure and maintain accurate documentation.
• Relevant degree or professional certification in IT, business analysis or product management is advantageous.

Required skills

• Oracle Fusion
• ITSM tools

What we offer

• Competitive salary commensurate with experience and market benchmarks.
• Structured professional development and training opportunities aligned to public‑sector competency frameworks.
• Healthcare coverage and standard UAE statutory benefits.
• Access to cultural programmes, events and learning resources run by the organisation.
• Flexible hybrid working arrangements depending on operational requirements.
• Opportunity to influence software roadmap and gain cross‑functional exposure.