PRO Assistant (UAE National) – Government Relations Support

About the role

The PRO Assistant supports the Local Affairs Manager and Government Relations team in handling all government submissions and compliance matters for DHL Express in the UAE. This position ensures that administrative processes are streamlined and that the company remains fully compliant with local regulations.

Key responsibilities

• Prepare, verify and submit documentation to UAE authorities such as salary certificates, visa applications, license renewals and permits.
• Liaise with government departments including DAFZA, MOHRE, GDRFA, Immigration, Customs and Free Zone Authorities to ensure timely processing.
• Build and maintain relationships with key government representatives to facilitate approvals and resolve issues.
• Monitor regulatory changes, flag potential risks and contribute to internal awareness of new protocols.
• Handle time‑sensitive submissions, including availability during non‑working hours or public holidays for emergency requests.

Required profile

• UAE National (Emirati) with a family book.
• Minimum 1 year of experience in administration, government relations or public affairs.
• Fluent in Arabic and English, both written and spoken.
• Valid UAE driving licence and willingness to travel across the Emirates.
• High sense of confidentiality, discretion and responsibility.

Required skills

• Strong knowledge of UAE government processes and local regulatory frameworks.
• Familiarity with UAE Labour Laws and immigration procedures.
• Effective interpersonal and communication skills for professional interaction with external stakeholders.