Raffles Club Supervisor

About the role

We invite you to join the world of luxury hospitality at Raffles The Palm Dubai, where we are currently seeking a Raffles Club Supervisor. Reporting to the Raffles Club Manager, you will oversee the daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for our VIP guests.

Key responsibilities

• Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure.
• Oversee the lounge during operating hours, maintaining service standards and a welcoming atmosphere.
• Liaise with the kitchen for food selection during Breakfast, Lunch, Afternoon Tea, and Cocktail Hours.
• Maintain an efficient repeat‑guest history system and actively promote inter‑hotel sales and in‑house facilities.
• Compile, analyze, and control Club costs and inventory, preparing requisitions for amenities on a timely basis.
• Develop and implement training programs to enhance the skills of Club Lounge staff.
• Collaborate with marketing to create promotions and special events for the Raffles Club.

Required profile

• Post‑secondary education or diploma in Tourism & Hotel Management.
• Minimum 1‑2 years of relevant experience in customer service or guest relations.
• Strong engagement with guests, excellent communication skills, and ability to work with a multicultural team.
• Good knowledge of Front Office and Food & Beverage operations.

What we offer

• Exclusive colleague perks such as complimentary upgrades, extended stays and discounted stays across Fairmont & Raffles properties.
• Special dining and wellness discounts, plus additional luxuries to enhance the employee experience.
• A values‑driven culture that emphasizes respect, excellence, belonging, empowerment and integrity.